Corporate Training Courses and Solutions

Whether your employees are fresh out of college and have little to no project experience or are simply looking to understand the business analysis profession better, this course will provide the preparation needed to pass IIBA's Entry Certificate Business Analysis™ (ECBA) exam, and serves as a foundation for a career in business analysis.

Participants will learn invaluable tips and tricks needed to pass the ECBA certification exam. This course follows IIBA's ECBA exam blueprint based on the BABOK^® Guide v3.0. It also includes the use of Watermark's acclaimed online exam simulator. Upon successfully completing this course, participants will be able to:

• Understand Business Analysis key concepts including: the business analysis core concept model (BACCM), and requirements classification schema
• Identify key stakeholders and how to work with them
• Analyze the current state, define the future state, assess risks, and recommend how to get from the current to the future state.
• Use various techniques and competencies needed to succeed at business analysis work
• Prepare for and conduct elicitation activities, as well as confirming and communicating the results of those activities.

This course conforms to and aligns with the BABOK^® Guide version 3.0 of the IIBA^® (International Institute of Business Analysis).

A PMI Professional in Business Analysis (PMI-PBA)^® certification is one of the fastest growing certifications in the business analysis and project management industries. Business analysis has become a critical competency of project management, and the PMI-PBA certification can help advance your career. If you work with project teams and manage requirements or product development, or if you're a project or program manager who performs business analysis in your role, then the PMI-PBA certification is right for you. What Students will Learn:

• Identify the critical principles, activities, tasks, techniques, and terms described in the PMI-PBA Exam Content Outline.
• Anticipate the general types of questions that appear on the exam and learn how to answer them.
• Cite the domains of business analysis, the related tasks and deliverables.
• Measure your ability to successfully complete the exam through sample questions in each domain.
• Dissect and understand tricky sample questions through guided discussion after every practice exam.
• Develop a personal test prep strategy, employing various test-taking tactics.

This two-day workshop provides the essential information needed for those in the business analyst role to be successful on Agile projects. You will learn the core agile concepts and have an opportunity to try them out immediately in a simulated project setting. You will use Scrum processes to write and prioritize user stories and get the detail needed for the Agile Team to plan and build user stories. During this course participants will be able to:

• Describe the overall agile values, principles, and mindset.
• Articulate the role of the business analyst in an agile context using a three-horizon framework.
• Develop user roles and personas.
• Define Agile requirements with user stories to build a product backlog.
• Describe relative value and use various techniques to prioritize user stories.

Learn More Request a Quote

Whether you are new to business analysis, or are experienced and want a more formal approach, it's essential to know and practice the "basics." This course provides you with the foundational skills you need to deliver value to your stakeholders and organization. You will learn how to help your business clients articulate their business problem or opportunity, plan business analysis activities, as well as learn the basics of eliciting, analyzing, documenting, managing, and communicating requirements through the life cycle of the project. By grasping these foundational skills, you can contribute significantly to the success of your organization's projects. During this course participants will be able to:

• Articulate the key activities and artifacts of a business analyst.
• Increase project success by better defining the business need.
• Plan the requirements effort to ensure optimal productivity.
• Identify and analyze stakeholders and learn to optimize stakeholder communication.
• Reduce rework by eliciting and discovering requirements correctly the first time.

Learn More Request a Quote

The crux of "getting it right" on any project is the ability to give stakeholders what they need, not necessarily what they ask for. Solid elicitation skills are the means of identifying real needs versus the stated needs. In organizations with project professionals who use good eliciting skills, stakeholders have shared expectations and face fewer surprises, team members are more efficient in developing solutions, and project environments are more collaborative and productive .During this course participants will be able to:

• Understand the basics of elicitation and the elicitation process.
• Use a systematic process for eliciting requirements.
• Describe and identify the key elements necessary to plan an elicitation session.
• Develop good questions that can elicit the right information at the right time.
• Understand the essential steps to conducting elicitation sessions, including how to open and close the session.
• Document and confirm elicitation results.

Learn More Request a Quote

This two-day Certified ScrumMaster (CSM^®) certification course will give participants an opportunity to work with an experienced practitioner to hear real stories and learn first-hand what it means to be a Scrum Master. All Certified Scrum Master (CSM^®) training course are taught by Certified Scrum Trainers (CSTs^®) who will teach you how to utilize the Scrum framework in a manner that will enhance the effectiveness of your agile projects. The course will also enable you to become an effective and efficient leader of a Scrum team.

What students will learn:

• The principles of Scrum and be able to identify Scrum-appropriate projects
• The various Scrum roles, ceremonies, and artifacts
• The responsibilities and the core competencies of an effective Scrum Master
• Best-practices on how to build and guide an effective Scrum team
• An understanding of user stories and techniques to prioritize and manage a product backlog
• Ways to communicate Scrum team progress throughout all levels of the organization
• Everything you need to know to pass the 50 question CSM test (exam fee included in the cost of this course)

We also offer an Advanced-Certified Scrum Master (A-CSM^®) course for students who have already passed their CSM^® exam and are looking to learn more advanced techniques and strategies for managing scrum teams.

During this interactive, two-day Certified Scrum Product Owner (CSPO^®) course, participants will focus on the Product Owner (PO), who serves as an advocate for the end-user throughout development. The Product Owner will learn valuable skills and techniques to ensure alignment across the Scrum Team and broader organization by understanding how to best craft a Product Vision, how to create, maintain, and prioritize a Product Backlog, and how to support the sizing (estimating) of user stories for development.

What students will learn:

• Understand the responsibilities and the core competencies of an effective Scrum Product Owner
• Identify PO challenges, techniques and best practices for working with stakeholders, customers, users and Scrum teams
• Learn the PO's role in developing a product vision and delivery strategy
• Understand the role of the PO in defining product value
• Test and validate product assumptions
• Learn tools and techniques effective POs use to develop, order, and refine the product backlog

We also offer an Advanced-Certified Scrum Product Owner (A-CSPO^®) course for students who have already passed their CSM^® exam and are looking to enhance their Scrum implementation skills.

Disciplined Agile (DA) is a process-decision tool kit that provides straightforward guidance to help people, teams, and organizations to streamline their processes in a context-sensitive manner. DA provides a solid foundation for business agility by showing how the various activities such as Solution Delivery (software development), IT Operations, Enterprise Architecture, Portfolio Management, Security, Finance, Vendor Management, and many others work together. DA also describes what these activities should address, provides a range of options for doing so, and describes the trade-offs associated with each option.

Becoming certified as a Disciplined Agilist (DA) indicates to colleagues and employers that you have taken the initial steps to learn about Disciplined Agile. This module teaches you the foundation for successfully starting an Agile way of working (WoW) inside your team.

Learn More Request a Quote

This 2-day course will prepare you for the SAFe 4 Agilist certification exam. You will gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework^® (SAFe^®) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. You will also learn and practice the skills for supporting and executing Program Increment (PI) Planning events, and coordinating multiple Agile Release Trains (ARTs).

What students will learn:

• Understand the five competencies of the Lean Enterprise
• Become a Lean-thinking Manager-Teacher
• Apply the values and principles of a Lean-Agile Mindset
• Apply SAFe's Lean and Agile principles to the roles and practices of SAFe
• Create high-performing teams and trains by establishing mission and purpose
• Lead the transformation with the SAFe Implementation Roadmap
• Support PI Planning and the events associated with successful Program execution
• Drive Release on Demand with the Continuous Delivery Pipeline
• Establish alignment and execution with Strategic Themes and Lean Portfolio Management
• Coordinate multiple Agile Release Trains and suppliers with a Solution Train

Learn More Request a Quote

For many organizations, business success and even survival hinges on embracing an Agile mindset. This course provides a solid foundation for anyone seeking to develop fluency in Agile concepts, terms, and practices. It includes the values and principles articulated in the Agile Manifesto, as well as the values of key Agile frameworks and methods, including Scrum. This course equips participants with the tools and understanding of the mindset needed to engage stakeholders and collaborate to progress on your organization's Agile journey.

In this course you will learn the Agile tools, techniques, and skills" including:

• Understanding what types of projects are ideal for applying Agile practices
• How to manage an evolving product backlog with changing requirements
• How to write better requirements using user stories and acceptance criteria that best represents the voice of the customer
• How to create and interpret "Information Radiators" and make timely decisions that impact the success of a project
• How increasing customer interaction and transparency will better ensure that the product being delivered delights the customer
• How to employ Agile practices that improve quality, reduce defects and speed up delivery time

Learn More Request a Quote

Organizations benefit most from their training investment when team members can actually act upon what they learn once they get back to their desks. To best augment learning with doing, this workshop is built around application of Agile terms, concepts and techniques to solidify understanding of fundamental Agile practices to make the theories real, the terms meaningful, and to improve the overall "stickiness" of Agile frameworks.

Our experts work with you in advance of the workshop to understand your objectives and design an experiential agenda that meets your organization’s most pressing needs. Participants will collaborate in teams to explore how to best utilize Agile practices in the context of organization-specific project and/or product development needs.

We recommend pairing this workshop with our Agile Fundamentals or PMI Agile Certified Practitioner (PMI-ACP)^® exam prep course offerings to enable better understanding of how to put key concepts into practice. All workshop participants are required to have a foundational knowledge of Agile concepts.

Request a Quote

Industry trends have shown Agile project management can increase project success rates. This is leading many organizations to integrate Agile into their more traditional, predictive practices often referred to as "Waterfall" project delivery. This course will provide students best practices and considerations for bringing Agile frameworks into traditional project delivery environments for a "Hybrid" project approach.

This course will provide students with best practices and considerations for bringing Agile methodologies into a traditional project delivery environment. Students will learn how to create a strategy for setting goals and deciding on the appropriate Agile methods to integrate into your organization. Students will be given a brief refresher on the different project management lifecycles, as well as the core concepts of Agile. Upon completion of these modules, students will be able to work with a PMO to create an appropriate strategy for the inclusion of Agile methodologies. Additionally, students will be able to proactively manage projects during a transition from, in parallel with, or in a hybrid delivery approach with traditional delivery methods.

Request a Quote

The purpose of the BRMP^® qualification is to measure whether a candidate has sufficient knowledge and understanding of the Business Relationship Management (BRM) role. Students will learn how to assess the current state of their business-provider relationships, business demand maturity and provider supply maturity with the objective of scoping what aspects of the BRM role would be appropriate to implement, or, where already implemented, which aspects need to be adjusted within their organization.

From this course, students will understand the key principles, techniques, tools and processes central to the BRM role and discipline. Specifically, the candidate should know and understand:

• The characteristics of the BRM role
• What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services
• How Portfolio Management disciplines and techniques are used to maximize realized business value
• Business Transition Management and the conditions for successful change programs that minimize "value leakage"
• The BRM role in Service Management and how to align services and service levels with business needs
• How to communicate effectively and persuasively

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the role of the Process Owner.

Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class. Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes would benefit from this course.

Learn More Request a Quote

The purpose of this class is to gain a comprehensive foundation of Business Relationship Management and develop and practice the core skills of a Business Relationship Manager. The student will also be able to create awareness of the role with their business partners and senior provider management; assess the current state of their business-provider relationships, and the business demand - provider supply maturity with the objective of scoping what aspects of the BRM role would be appropriate to implement, or, where already implemented, which aspects need to be adjusted.

This course is aimed at those with a Business Relationship Management role or position, those in a business management and/or provider management role, and Consultants looking to gain an insight into Business Relationship Management.

Learn More Request a Quote

To harness the work done in organizations and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes when and how to develop a variety of process model types at varying levels of detail.

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes would benefit from this course.

Learn More Request a Quote

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce costs and waste, increase operational efficiency, and enhance productivity. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving processes, process improvement concepts and techniques, and valuable tips on how to introduce process change into the organization and to get the most from your process improvement effort.

Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes would benefit from this course. Prior experience in modeling business processes is encouraged - our Business Process Modeling course also satisfies this prerequisite.

Learn More Request a Quote

An effective facilitator helps a group accomplish a goal, such as understand or solve a problem, explore opportunities, define requirements, make decisions, or other objectives. The ability to keep the group on task to achieve the goal is the value a good facilitator brings to an organization. The investment in developing facilitation skills is rewarded with increased leadership capabilities, more effective time management in meetings and other group settings, and improved likelihood of achieving team and business goals.

This course is ideal for students wishing to use facilitation for maximum effect and those wishing to go beyond basic meeting skills to deliver consensus and action. Students will learn various facilitation techniques, develop a structured approach to planning and conducting facilitated sessions, and get an opportunity to apply what you learn.

Learn More Request a Quote

Every day, employers are asking more of their project managers to drive innovation and success at their companies. Possessing the core skills of project management is no longer enough. Project managers now need business and leadership skills as well. Successful Project Managers must be able to listen and communicate effectively with their teams and all levels of their organizations. Our course provides insights into key concepts vital to becoming a true leader.

The course will cover topics including: emotional intelligence in the workplace, question types, active listening, listening styles, Merrill and Reid social styles, visual, auditory and kinesthetic communications, and problem solving and listening frameworks.

Request a Quote

Understanding how to quickly address problems and bring your project team to a consensus is a crucial skill for Project Managers if they want to stay ahead of the curve. This course will help you unlock the key principles necessary to keep your projects moving forward.

Students will learn essential decision-making foundations, overview the discipline of problem solving, and review a seven-step problem solving process in detail so it can be quickly actioned-upon in the workplace. The process includes the following steps: Problem Definition, Decision to Act on a Problem, Define the Problem-Solving Scope, Find a Root Cause, Prioritize the Root Cause Correction, Defining Potential Solutions, and Selecting a Solution.

Request a Quote