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Webinars
Inside Look: ITIL (Version 5), ServiceNow, & the AI-Native Future of ITSM
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Webinar Essentials: A Detailed Breakdown
Join us for an exclusive inside look featuring industry leaders from PeopleCert and ServiceNow, as we explore how modern organizations can bridge the gap between IT service management frameworks and real-world platform execution.
In this interactive session, David Cannon (ITIL author & ambassador, PeopleCert) Brian Hassler (ServiceNow University), and Tiffany Wallace (SVP at Educate 360) will share insights on how ITIL best practices and the ServiceNow platform work together to drive operational excellence, transformation outcomes, and smarter service delivery.
You’ll gain a practical understanding of:
- The latest evolution of ITIL (Version 5) as an AI-native framework
- How ServiceNow enables and operationalizes ITIL capabilities in real-world environments
- Why aligning process (ITIL) and platform (ServiceNow) is critical to successful ITSM transformation
- How organizations can create connected learning journeys from certification to implementation
This session is designed as a moderated conversation with live Q&A, giving everyone the opportunity to engage directly with experts and explore how to move beyond theory into meaningful business outcomes!
Speakers:
Tiffany Wallace
SVO, Global Partnerships, Educate 360
David Cannon
Director of Americas, PeopleCert
Brian Hassler
Sr. Program Manager, ServiceNow
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