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ITIL (Version 5): What Changed, What Stayed, and How to Prepare
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Webinar Essentials: A Detailed Breakdown
ITIL (Version 5) officially arrived in February 2026, marking the next evolution of the world’s most widely adopted IT service and product management framework. Join David Cannon, Director of Americas at PeopleCert, as he breaks down what actually changed from ITIL 4, what stayed the same, and why ITIL (Version 5) is designed for digital, product-driven, and AI-enabled organizations.
We’ll explore how the new framework supports end-to-end value streams, organization-wide alignment, and responsible decision-making in complex environments. You’ll leave with clear guidance on transition timelines, certifications, and how to prepare without disrupting current ITSM investments.
By the end of this session, you’ll be able to:
- Explain the key updates in ITIL (Version 5) and how they build directly on ITIL v3 and v4 rather than replacing them.
- Identify how ITIL (Version 5) supports modern operating models, including digital products, continuous delivery, and AI-enabled decision-making.
- Determine the right next steps for their role or organization, including certification paths, transition timing, and preparation for 2026.
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