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Managing Workplace Conflict: Turn Tension into Productive Outcomes
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Webinar Essentials: A Detailed Breakdown
Managers spend nearly half their work time resolving interpersonal friction, and unmanaged conflict quietly drains productivity, morale, and working relationships. Join TRACOM’s Jason Kiesau as he shows experienced professionals how to apply the SOCIAL STYLE Model to anticipate conflict before it starts, manage tension in the heat of the moment, and repair relationships after disputes occur.
You’ll learn to recognize the Backup Behaviors of Driving, Expressive, Amiable, and Analytical Styles and adjust your communication to keep conversations focused on the real issue rather than personality clashes. Walk away with a practical, repeatable framework for conflict resolution you can use in your very next difficult conversation.
At the end of this session, you’ll be able to:
- Identify the four SOCIAL STYLES and recognize how each responds to tension through distinct Backup Behaviors.
- Apply a five-step planning process to anticipate high-risk situations and minimize conflict before it escalates.
- Use Style-based communication strategies to defuse active conflict and repair working relationships afterward.
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