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New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online TCM Security TCM Security TRACOM TRACOM Velopi Velopi Watermark Learning Watermark Learning
Contact Sales Contact Support
Educate 360
New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online TCM Security TCM Security TRACOM TRACOM Velopi Velopi Watermark Learning Watermark Learning
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Webinars

Closing the Gap: Turning Insights Into Actionable Business Value

Turn data into direction with gap analysis techniques that help any role uncover performance gaps and deliver strategic, actionable recommendations.

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Webinar Essentials: A Detailed Breakdown

Gap analysis is one of the most powerful tools in a business analyst’s toolkit and a critical concept for success on the CBAP and CCBA exams. Join Director of Business Solutions, Dr. Susan Heidorn, as she explores how to identify the current state versus the future state, uncover performance gaps, and translate insights into actionable recommendations. Grounded in BABOK-aligned practices, this session connects real-world analysis techniques with exam expectations. Learn how to approach gap analysis with clarity, precision, and strategic impact.

At the end of this session, you’ll be able to:

  • Define gap analysis and explain its role across key business analysis knowledge areas
  • Apply structured techniques to assess the current state, define the future state, and identify gap
  • Connect gap analysis concepts to CBAP and CCBA exam scenarios and question types
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Upcoming Webinars

Expand your knowledge on different topics and industries while gaining insights from experts.

AI & Machine Learning, IT Service Management

Inside Look: ITIL (Version 5), ServiceNow, & the AI-Native Future of ITSM

July 7, 2026 | 12:00 – 1:00 pm CST
Join us for a live Q&A with PeopleCert and ServiceNow experts and explore how ITIL (Version 5) and ServiceNow are shaping the future of ITSM.
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Project Management

2026 PMP Exam Prep: Resources, Study Strategies, and Exam Advice

July 9, 2026 | 12:00 – 12:30 pm CST
Get an insider look at how the new PMP exam is designed and walk away with proven strategies to eliminate distractors and answer with confidence every time.
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Business Analysis

Ultimate Guide to Passing the CBAP & CCBA

July 14, 2026 | 12:00 – 1:00 pm CST
Set yourself up for CBAP or CCBA success with a personalized plan that simplifies prep, builds confidence, and gets you exam-ready.
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